Helpdesk vendor to be more visible after BMC buy

Management of the Remedy helpdesk business by BMC, assuming a planned takeover goes ahead, is likely to result in a more direct presence in New Zealand.

Management of the Remedy helpdesk business by BMC, assuming a planned takeover goes ahead, is likely to result in a more direct presence in New Zealand.

Under troubled Peregrine Systems, which plans to divest itself of the Remedy unit, the business operated here largely through partners, with no one on the ground in New Zealand and only two direct representatives in Australia.

“We will operate Remedy as a separate business unit, and like most of our business units, it will be directly represented in New Zealand,” says BMC country manager Paul Williams. But this is not to say that the systems monitoring firm BMC will completely give up the partnership model, he says.

There has not been much discussion of the planned approach in advance of permission for the takeover from the US bankruptcy court and regulatory authorities. This process is scheduled to take 45 days from the announcement of the intended takeover, on September 22, says Williams. Pending final approval, he has had no discussions with local users.

Peregrine’s stock was already falling in May, when it disclosed accounting problems involving Arthur Andersen. A further slide culminated in its filing for Chapter 11 bankruptcy last month. Peregrine listed assets of $US1.7 billion and liabilities of more than $US607 million in the bankruptcy court filing.

Local Remedy partner Planwell Technology has no clear idea yet of how the change will affect its operation. “We have had communication from Remedy, but it’s been of the ‘business as usual, outlook is positive’ type,” says sales operation manager Tony Tyrrell. On the specific question of whether local partners will play a lesser role under the new ownership, “I’d be guessing as much as you,” he said last week.

Planwell’s Australian marketing manager John Tedesco felt similarly ill-equipped to give a definite response. “We have to wait for the bankruptcy court in the US to make its decision. And then, if there is a BMC presence, we have to wait for BMC to invite us to talk with them. Then we can sit down and address how it’s going to work; whether they’re going to have a direct presence as well as a partner channel and so forth.

“But until the decision is made, effectively there is no BMC in the picture, and they can’t talk to us.”

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