Helpdesk administrator

I have been working for the biggest international loss adjuster company now for nine months. I graduated from AUT with a diploma in business computing. I also have two Lotus Notes papers but am yet to sit the exams.

Dear What Am I Worth,

I have been working for the biggest international loss adjuster company now for nine months. I graduated from AUT with a diploma in business computing. I also have two Lotus Notes papers but am yet to sit the exams.

My job title is helpdesk administrator. My role is supporting over 250 people throughout New Zealand. My job description includes maintaining back-ups, supporting Notes clients and Domino, and maintaining (along with our ISDN) network connections throughout New Zealand. I also train staff throughout New Zealand, build PCs, install printers and carry out other maintenance. I meet with branch managers to ensure ongoing customer service from the team.

Adjusting

Elan IT replies: The role you describe above would probably attract a salary of around $35,000 to $40,000, but this depends on the organisation. Often employees forget other additional benefits which, when costed out, can add up to $8000 or more to the base salary. These benefits can come in the form of parking – up to $3500 per annum before tax, medical insurance of $300 to $1000 per annum, a superannuation scheme dollar for dollar plus compounding interest or a mobile phone – dependent on the role. It’s often not until an employee moves to another position with a similar base salary, minus the benefits, that they start to appreciate the value of them.

Submit your question to What Am I Worth?

Join the newsletter!

Error: Please check your email address.

Tags What Am I Worthcareers

More about Elan

Show Comments
[]