Allow plenty of time, “plan, plan and plan”, and involve end users fully — in some cases they’re the only ones who can tell you the specific ways they use computer systems.
It has taken 10 months for DoC to migrate its 1400 PCs to XP and 60 servers to Windows 2000 from NT. According to Jayasinha, the process went almost without a hitch. The desktop environment is much more stable and total cost of ownership figures look to be at least equal, if not less than, those of the previous environment, now that the transition phase has been completed.
XP and Windows 2000 on the servers are fulfilling their promise, with the workload on the helpdesks looking to settle at a lower level than when the department was using NT on both desktops and servers.
DoC is aware of the surge of interest in Linux, he says, but with a massive exercise in standardising on Microsoft only three years old it’s a little soon to be considering another drastic change just yet.