Outage 'harpoons' TelstraClear convert

TelstraClear is playing down the effect on customers of a network outage this week but one south Auckland company says it was 'thoroughly harpooned' by the failure.

TelstraClear is playing down the effect on customers of a network outage this week but one south Auckland company says it was "thoroughly harpooned" by the failure.

W Stevenson & Son IT manager Jim Swanson (pictured) says the company's data links were disrupted until midday on Tuesday as a result of the early Sunday morning outage.

Swanson, a Computerworld contributor, says the company uses TelstraClear's Speedway private IP service, which runs over the telco's optical fibre network linking the three main centres. Despite the redundancy built into the service, legacy frame relay circuits also used by Stevensons failed.

Swanson says the outage was "extremely disppointing" for Stevensons, for which TelstraClear is a new supplier. It was compounded by a subsequent planned outage, which he says he wasn't advised of through the accepted channels.

TelstraClear networks head Bill Clince says the outage was caused by a hardware failure in an Extreme Networks switch "and the back-up didn't work when it should have".

He says the outage lasted from 8.50am to 1pm.

The back-up should have been instantaneous, he says, and TelstraClear had a scheduled outage on November 26 to rectify the problem.

The scheduled outage also lasted "longer than anticipated", Clince says.

He says the outage "isn't something you'd expect", and that it "had an impact" on some of the 40 customers whose links were affected.

"We're working it through with each of them."

Two others, Fisher & Paykel and Independent Liquor, says the fact that the outage occurred on a Sunday meant they suffered minimal disruption.

ISP Xtra, meantime, suffered problems during the same weekend, arising from a software upgrade on its IP.Net product range, according to marketing manager Chris Thompson.

"A software vendor was upgrading ports on IP.Net and that upgrade had to be backed out. During that time some customers with particular configurations - those running connection scripts - were affected."

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