The second stage of the Landonline project, allowing surveyors and solicitors to create and amend land records online from their offices, has experienced a few teething problems during the first 10 days of its month-long Christchurch-based pilot, says manager Terry Jackson.
"But to be perfectly honest, not as many as I was expecting," Jackson says.
He confirms that Land Information New Zealand (Linz), which runs Landonline, has instructed customers not to talk directly to the media about their experiences, and to refer all media queries back to Linz, but says Linz is not trying to “gag” users.
“It’s just that we want the opportunity to respond to and resolve any issues before they are discussed in the media.”
Some can be and have been quickly fixed, he says “and some might turn out not to be issues at all”.
A lawyer who was prepared to comment said last week that some information had had to be resubmitted before it registered correctly on the database, and that some sets of instructions to users proved unsatisfactory and had to be modified.
Jackson confirms that there has been some “tweaking around” with procedural instructions because the different browser-operating system combinations even among the initial sample of 30 customers meant the instructions were not fully appropriate to each user.
“But we expected small problems like these,” the lawyer said. “That’s what a pilot is for, after all.”
Particular snags pertained to procedures for downloading digital certificates, Jackson says. “But they’ve been fixed.”
Although the exercise is described as a pilot, it is making live amendments to the database, which means Landonline stage 2 is officially “in production”.