More flexible and smarter-looking phone bills are coming the way of Fijian telephone users thanks to a New Zealand-managed project successfully signed off last week.
The Datamail system links Telecom Fiji’s ICMS billing system to the PreS printing and distribution platform, devised by Melbourne-based Printsoft and hosted at Fiji Post.
Telecom Fiji, a private company, is outsourcing the formatting and distribution of the bills to government-owned Fiji Post.
Bills are printed in proportional font with appropriate logo and graphics, succeeding the older “lineflo” style of printout. The system will batch bills for economical co-ordinated delivery to the various regions and islands of Fiji.
The “ultimate vision” is to provide output in electronic formats, allowing online billing not only by Telecom Fiji customers but potentially by other users of the Fiji Post-hosted system, says Datamail business and customer management general manager David Allen. Fijian banks are said to be interested.
As part of the project, Datamail developed an archive retrieval product, Vretrieve.
After four weeks or so to “bed down” the new bill printing system, Fiji Telecom will implement Vretrieve.
This will allow retrieval of past bills and presentation of selected views of the data as best suited for particular business users and their purpose at the time.
Fiji Telecom was the first overseas customer for ICMS, developed for Telecom NZ by IBM.