The University of Waikato's new Jasper enrolment system has been error-free but is suffering "normal operational challenges at a time of intense pressure", says IT services director Derek Postlewaight.
The university puts local media reports about system problems down to a large volume of "last minute" applications, staff getting to know the new system, and a couple of failures with the Sears system that Jasper replaced, forcing a day-and-a-half shutdown of the old system.
"There was a period of a week when there was some delay in invoice processing," Postlewaight claims, but he says a check with WINZ established that no student loan applications were held up.
Staff from Christchurch-based Jade, which developed Jasper, "tuned" the application at the start of last week, reducing delays from a maximum eight minutes to "a few".
"It's still not good enough. It's still being worked out," Postlewaight says.
"I do not wish to trivialise the impact of waiting five minutes [but] you can get in and out [and register] in an hour-and-a-quarter. That's even the slow ones," he says.
A problem with the university's Microsoft Access-based ID Works system for producing ID cards, putting it out of action for two hours, was unrelated, he says.
"There's increased sensitivity and awareness because it's [Jasper] a new system. This is no different to normal operational challenges at a time of intense pressure."