IBM recalls 1700 monitors

Up to 1700 IBM monitors are being recalled by the company in New Zealand as part of a worldwide repair programme.

Up to 1700 IBM monitors are being recalled by the company in New Zealand as part of a global repair programme.

The G51 CRT and G51t touch-screen CRT monitors assembled between June and September 1997 could catch fire due to a faulty circuit board component.

Worldwide, tens of thousands of monitors are affected by the fault. In New Zealand, “up to 1765 of these units” were sold, says IBM New Zealand spokesman Jeremy Seed. All were sold through IBM resellers which means it is difficult to trace who may be using them today, Seed says.

Likewise, it is hard to say how many of the monitors would still be in use now, but the 1765 figure is the maximum the partners believe could be.

The actual figure is probably lower, as some users may have upgraded since then, he says.

IBM is advising its resellers of the situation and liaising with the Ministry of Consumer Affairs on the matter, Seed says.

Anyone with a G51 monitor should check the label on the back and see when it was built within the June-September 1997 timeframe. It should be turned off and unplugged and users should call 0800 733 222 to arrange for repairs, which will be paid for by IBM.

Under certain conditions, the circuit board component can overheat and create smoke.

IBM has received five reports worldwide of such problems with the monitor, according to a report in Computerworld’s US sister publication InfoWorld.

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