The Motor Trade Association, the first New Zealand user of Navision’s Axapta ERP suite with CRM capabilities, is pleased with the product.
Financial manager Justin Joseph says the system’s working well and “gives us a lot of new functionality, such as the ability to send our members emails and faxes”, and to analyse the communications to and from each member.
The Navision product was taken over by Microsoft earlier this year as part of its new push into ERP and CRM, “but it wasn’t yet a Microsoft product when we decided to use it”, so Microsoft’s newness to the field did not come into its considerations.
The association was previously using Maximise, based on an Informix database. Axapta is based on Microsoft’s SQL Server.
The association started with a list of 17 candidate products. This was pruned to a shortlist of three early last year, but Joseph will not say what the other contenders were.
The MTA “went through a very thorough process” with implementation and hit no significant technical problems, he says. Implementation was set for the beginning of last year, but “some staff issues” caused it to be deferred.
“We restarted in June and went live on December 2.”
The product is used by 32 MTA staff in its Wellington head office and another seven in regional offices, communicating through Microsoft Terminal Server.