The BNZ is upgrading teller software in a project based on IBM’s WebSphere platform.
BNZ technology general manager Peter Fletcher says the BNZ’s new teller system, which will replace its existing IBM 4700 one, is to be rolled out between July and September.
New Zealand is leading the way in developing the system, which will also be deployed at the BNZ’s Australian parent, the National Australia Bank and at the group’s British banks, he says.
“It’s a development for the whole National Australia Bank group and it’s based in New Zealand.
“It will be rolled out in the UK around Christmas and Australia will follow; the date hasn’t been finalised.”
The new teller system is web-based, will involve putting PCs at teller stations and it will “give tellers access to all our core systems, which the 4700 didn’t”.
The successor to the 4700 “will give tellers the opportunity to operate in a customer-based fashion, [as opposed to] an account-based one”.
“They’ll be able to see more of the customer relationship.”
While IBM was chosen to upgrade an existing IBM system, “we went through a comprehensive RFP process and selected IBM from a range of suppliers”.
A team from the BNZ is working with IBM on the development, Fletcher says.
Last week, IBM released an industry-specific package for the banking industry based on WebSphere, involving software and services.
WebSphere-based packages were also released for 10 other industries, including energy and utilities.