Best People Practice in IT

AXA demonstrated how its people were valued and took a sympathetic and systematic approach to ensuring staff were well managed.

This new category did not attract as many entries as hoped, but the convening judge, Gillian Reid, says the applicants showed a good understanding and serious focus on the importance of their staff in the ongoing success of their business.

AXA, Reid says, was the category’s winner because it demonstrated how its people were valued and took a sympathetic and systematic approach to ensuring staff were well managed.

Following the French take-over of National Mutual, thus creating AXA New Zealand, one-to-one interviews were held with IT staff to match their aspirations with the new structure, and career plans were developed.

Now, clear descriptions of the work expected are given and staff are free to join a collective agreement, or be on an individual contract.

“We were particularly impressed with the level of involvement and input staff had (in such a large organisation especially), to the development of company goals, and the use of the Balanced Scorecard approach to measure the consistency of focus and progress towards those agreed goals,” Reid says.

“There is also a high level of commitment to supporting staff career and development needs, and some very well-stated strategies for continual improvement in all the aspects of people management,” she says.

The other finalist was:

  • Wilson and Horton offshoot Wilson and Horton Interactive, which developed a unique culture that encourages IT staff to “prove their theories” in a supportive environment, by taking responsibility for pursuing their ideas from conception to conclusion.

Judges:
    • Keith Macky, Senior Manager, Peoplesoft Team, Ernst & Young
    • Gillian Reid, President, New Zealand Computer Society
    • Henry Resink, Team Leader, Systems Integration Portfolio, Shell Services International

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