CourierPost began a range of IT developments in 1998 across many of its business functions, which made it the unanimous choice for the three judges.
“IT was clearly critical to the success of the business and was demonstrable by its impressive results. They have a good understanding of the future potential of IT for their business and the involvement of the business manager,” convening judge Trevor Eagle says.
A Telephony Project introduced computer telephony integration which provides screen pop-ups and gives call-centre operators information about their customer, and the reason for their call, before picking up the phone.
Interactive Voice Response systems allow popular and simple services to be provided without an operator.
The online project allows customers with PCs to dial up CourierPost “tickets” on demand.
The courier project provided mobile terminals for its 600 vans, linking them with central systems and allowing the operation of the earlier reported FactsBack scanner and tracking system.
The other finalists were:
- Wilson and Horton Interactive, whose technology initiatives proved so popular it become a finalist in another category. Wilson & Horton now offers online advertising, which allows people to enter their text directly on W and H databases. The NetClassifieds service, launched by the new W and H New Media division, will soon extend to their other publications.
- The Army’s Storage Area Network installation project was also a finalist in this category.
- Infolink and its Infoshare software program which manages the workflow over the Internet was a winner in the Technology Innovator section.