Wellington metro LAN provider CityLink says its service was knocked out briefly during the weekend when customer INL failed tell it about planned building alterations.
Publisher INL is selling two of the four buildings in its Press House complex in Wellington’s Willis Street, which meant splitting the power supply to separate switchboards. CityLink was not told and found it hard to get into the building because of additional new security locks, says CityLink spokesman Richard Naylor.
“In the original building, the first to have a CityLink node installed, there were two uninterruptible power supplies and a generator," says Naylor. The generator had been decommissioned and one of the UPSs was not functioning, “so that put all the load on the remaining UPS, which held up for a while”, but eventually ran out of power.
"By the time we got in, the workman told us power only needed to be off for another five or 10 minutes, so we let it ride rather than bringing in a generator."
The building is the meeting place of nine gigabit fibre rings, and eight of them were successfully recovered in short order. The ninth lost power for about an hour and a half, says Naylor. It services five or six customers.
One establishment that was cut off from its users in consequence was the internet shared registry system and the whois database.
“They’re not even a customer of ours,” Naylor says. They run through a telehousing arrangement with one of CityLink's customers.
Service was restored around 10.10am.