Airline cuts frustration with cyber services

A new batch of email services from Singapore Airlines means you may never miss your flight, or wait needlessly.

A new batch of email services from Singapore Airlines (SIA) means you may never miss your flight, or wait needlessly.

The airline also aims to spend $S200 million over the next two years to offer passengers Net-based shopping, email and Internet access in “Cyber-Cabins”.

A flight alert service, telling you of changes to flight arrival and departure times, has just started on the SIA Web site (www.singaporeair.com).

New Zealand users can access the site via a PC, WAP phone or GSM phone with a Short Message System.

SIA Mobile Services also offers Kiwis access to published flight schedules, up-to-the-minute status of all SIA flights, a phone directory of SIA's offices worldwide, and information on special fare offers and SIA's frequent flyer programme.

Yap Kim Wah, SIA senior vice-president of marketing services, says his airline wants customers to stay connected while in the air.

New inflight-entertainment systems allowing this will start their trial before the end of the year.

"A new email facility for First and Raffles (business) class customers will also be tested,” says the company.

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