IT team leader

I have 10 years' experience in telecommunications in the armed forces and three years' IT support experience with a large research company in predominantly IT user/network support roles.

Dear What Am I Worth,

I have 10 years' experience in telecommunications in the armed forces and three years' IT support experience with a large research company in predominantly IT user/network support roles.

Between my present job and my time in the armed forces, I was employed to set up a manual job servicing/stores system from scratch for a small telecommunications company with the aim of getting it ISO 9002-approved.

I did this within the specified time and was commended by the ISO auditor on the job I had done.

I was promoted into my latest role of IT team leader when the organisation I work for bought out a smaller company a couple of years ago. I was given the task of integrating the computer systems/staff and managing all aspects of the day-to-day running of the computer system.

I had to extract knowledge from the departing IT staff and manage a client base of 110 (rather disgruntled) clients with approximately 100 PCs running Win NT 4.0 and Win 95. I was responsible for the day-to-day management of five servers (NT4, VMS and Lotus Notes), though our technical team carried out any upgrades.

I am presently in charge of one staff member and have completed the integration project successfully. The servers have been integrated into the technical group and are no longer my responsibility.

My role now is predominantly IT support (Microsoft products) and all the other jobs associated with running an IT sub-site (except budgeting and licensing). I feel I was given this role because I have excellent people/organisational skills and sound technical knowledge.

Team leader

Candle IT&T replies: Without relevant technical qualifications (unless you have these and have not mentioned them), your strengths appear to be in project management and client liaison and co-ordination. I would estimate your market worth to be between $50,000 and $70,000.

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