Telecom will next month introduce a new IP-based call management system promising PABX features that can be deployed over any network.
IP Centrex will allow staff to log on to any phone and have their preferences and details follow them. It also offers standard PABX features such as on-screen notification of call details, call queuing and viewing, automated answering and call routing, and web-based reporting.
The managed system is hosted within the Telecom network. It is deployed over an IP network, using voice over IP.
Telecom business group marketing manager Graham Walmsley says workers will potentially be able to log onto their employer's network from home. Telecom is also working on adding administration abilities to the web interface so users can make changes to the IP Centrex configuration themselves, he says.
“What you’re getting is a functionally-rich call management system,” Walmsley says. “The philosophy behind Centrex is that it’s modular.” Adding or removing phone extensions is simple and inexpensive, he says.
Telecom and strategic partner Alcatel are trialing IP Centrex with a company with branches in Auckland and Wellington. A staged rollout will begin in July in the Auckland, and Wellington CBDs, followed by a national release early next year, Telecom says.