E-govt looks beyond 2004

A new, far-horizon version of e- government strategy was endorsed by Cabinet this week.

A new, far-horizon version of e-government strategy was endorsed by Cabinet this week.

New targets have been set that look beyond 2004 “to the point where networks and internet technology are integral to the delivery of government information, services and processes”, says state services minister Trevor Mallard. The original plan, formulated in 2000, looked only as far as 2004.

The strategy also establishes e-government’s place in a spectrum of current government reforms, arising out of documents such as the Review of the Centre and Managing for Outcomes, says e-government unit head Brendan Boyle.

Recommendations arising out of the former include better-integrated and more citizen-focused delivery of services, “addressing fragmentation and improving alignment in the state sector”.

It reiterates the original goal of establishing the internet as the dominant means of access to governent services by June 2004. “By June 2007,” the new strategy says, “networks and internet technologies will be integral to the delivery of government information, services and processes.” This Boyle describes as the stage when citizens will be able to transact with government agencies.

The new strategy document refers to some of the e-government initiatives completed or under way, including the e-government portal and metadata standards. It makes a general reference to improving government agencies’ procurement and includes the GoProcure project on a chart under the “transact” milestone, with the note, “full rollout during 2003”. There is no mention of the pruning back of the project to a hub with no full procurement service element.

A summary of citizens’ attitudes and aspirations, derived from a survey conducted last October, says while people should feel safe about using the internet and online government they are said to be interested in more convenient proactive e-government.

For example:

  • being automatically reminded of obligations (such as renewing a driver’s licence)

  • finding all related information and services with one search

  • being automatically told about entitlements

  • having services from several agencies bundled together
Businesses’ expectations of e-government are led by lower compliance costs, says the strategy document, linking to a report here.

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