AMP Banking acknowledges it has been having trouble with its Internet banking service.
Users report the site has been inaccessible for long periods and an AMP source has told Computerworld the service has been down for between two and three hours, mostly for scheduled maintenance, and that this can happen "every two weeks or so".
The official response from the bank's communications department doesn't contradict that description. "It is correct that there have been occasions when the service is down, especially if maintenance needs to be done," says a statement. "It is not unusual for this to happen on Web sites."
But most of the problem amounts to a degradation of speed rather than actual collapse of the service, the bank says. Users may misinterpret slow response and believe the site is not functioning.
"We did recently have a system bug that affected speed, but this is now fixed."
The bank has also had trouble on its separate "publishing" site, resulting from sharing a server with AMP coverage of the Olympic torch relay. The relay has now finished, so that has ceased to be a problem, the bank says.