New Zealand Trade & Enterprise has all but completed the merger of the IT systems of its former government agency constituents, with only CRM and telephony yet to be decided.
As noted last week, JD Edwards’ OneWorld, the former Trade NZ application, has been selected as Trade & Enterprise’s financials system. I-manage, formerly Industry NZ’s document management system, has won out for the new department.
CIO Phil Hayward, who came from Industry NZ, says payroll has gone to Jade Star, which has been used by Trade NZ on a hosted basis, as had the unsuccessful Industry NZ application, PayGlobal.
The IT department’s brief was to select a former Trade or Industry NZ application, not a new one, unless Trade & Enterprise required functionality not present in the existing Trade or Industry NZ application. Hayward says that hasn’t been the case with any systems so far.
“The new organisation is very much an amalgam of the former functions [of Trade NZ and Industry NZ]. There’s not significant change regarding what the business requires.”
The head count of fulltime IT staff is 25, a couple less than the combined total of Trade NZ and Industry NZ, but Hayward says those who have left did so voluntarily.
A major focus for the immediate future is consolidating Trade & Enterprise NZ’s web strategy, Hayward says.
“There’s MarketNewZealand.Com, a former Trade nz initiative, Biz.org.nz, the new business portal that’s an all-of-government initiative that was delivered by Industry NZ, and nzconnection.govt.nz, a site for expats, for example. One of our big jobs is bringing all our online properties into a coordinated strategy and working out which ones will become sub-sites of Trade & Enterprise’s site, nzte.govt.nz, and which will be standalone,” he says.
“Some sites are hosted externally, such as MarketNewZealand.Com and others, such as nzte.govt.nz, by ourselves and we’ll be reviewing all relationships and agreements across the board as to what’s appropriate, ie whether to outsource or partner for external development work.”
Links with global offices are also to be reviewed, with a frame relay-based virtual private network provided for Trade NZ by AT&T up for review at the end of the year. “Trade NZ was going to review it and we may not change the vendor, but we will look at how we deliver the service. At the moment the VPN is frame relay, but IP is cheaper and faster and we’re looking at both private and public IP options.”
Some offices already have services delivered by IP, but IP across the board is “most likely” in the future, Hayward says.
“A driver of any merger is to deliver better service for the same cost and it’s pretty simple to say ‘we can get better with IP than frame’.”
The remaining CRM decision is a toss-up between Trade’s SalesLogix and Industry’s Pivotal. Hayward won’t say, but it’s believed Pivotal will prevail.
With telephony, it’s a decision between Cisco, Industry NZ’s provider and Siemens.