United Airlines' e-commerce division is a keen observer of a locally-developed service which allows travellers to check in for flights from their PCs
The electronic check-in facility is one of a number of new services being offered from the United Airlines New Zealand Web site, which officially launched yesterday.
United says it is the first airline in New Zealand to offer the e-check-in, and to deliver up-to-the-minute flight information to pagers, desktop e-mail and e-mail enabled mobile phones.
The online check-in initiative has been developed in New Zealand and United's New Zealand general manager, Stephen Pearse says the airline's Chicago-based e-commerce division is closely monitoring the site for customer feedback, with a view to implementing the service in other markets
"The size and sophistication of New Zealand makes us an ideal testing ground for initiatives like this," he said. "The online check-in function is not only a great time saving device but also adds enormously to the functionality of the site and the added value we can provide travellers."
Other features on the site include a secure booking engine for flight and seat confirmations, rental car and accommodation bookings.
Under the guidance of its recently-launched e-commerce division, United has launched customised portals in all its destination countries, allowing travellers to access the online booking engine and carry out transactions in local currencies and languages.
The company expects the 4% of its bookings being placed on the Internet this year to grow to 20% by 2003.