Stick at it

I am the team leader for a helpdesk supporting PCs New Zealand-wide, working for a company outsourced by a multinational IT vendor.

Dear What am I Worth? I am the team leader for a helpdesk supporting PCs New Zealand-wide, working for a company outsourced by a multinational IT vendor. I have several areas of responsibility. As department manager/team leader responsible for 15 full-time staff and about 20 part-time staff, I do interviewing, shift scheduling, performance monitoring and grading; as a product specialist, I have extensive knowledge of a wide range of PCs - 100 models - including software, operating system, all hardware components; and as assistant LAN administrator, I look after about 40 Win98 clients, NT server, NT BDC, NT proxy using a high-speed Internet connection. I have been in this position for the past four months. I plan to stay for at least six months. At the same company I was also a helpdesk computer technician. This involved troubleshooting and diagnosing software and hardware faults, and a small amount of related admin. I have also been assistant manager, and customer escalation engineer for almost two years. My qualifications are Certificate in Business Computing and half of Diploma Business Computing. I am also experienced in DOS/Win/Unix networking/administration, hardware repair and maintenance (all non-commercial level).

IT @ Manpower replies: You say you are going to stay in this job for six months but I suggest at least 18 months in any job because you have to prove you can stick with it. Fast movement does not necessarily improve your earnings. Though you have been promoted through the technical ranks I believe that the people management job you do now is often valued above any other skills, so if you are a good people manager I hope you are earning better than $50,000.

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