Kiwi Zeacom rings up sales in asia

Auckland-based Zeacom is hoping for multi-million dollar sales of its flagship call centre product Q-MasterEX to Asia.

Auckland-based Zeacom has hopes of earning multi-million dollar sales of its flagship call centre product Q-MasterEX to Asia.

In just two months, Zeacom has supplied 20 systems to small and medium-sized businesses there in deals totalling almost a million dollars.

"They (our sales staff) are just scratching the surface. This market is potentially worth millions to us," says marketing manager Mike Engle.

Zeacom has extended a licensing agreement with NEC Australia and is supplying Q-Master EX to NEC customers in Singapore, Thailand, Malaysia, Hong Kong and India, including both private and government sectors.

Zeacom CEO Miles Valentine says their Asian sales are running better than expected and should help the Grafton company double total sales this year.

Valentine says the Asian downturn actually helped Zeacom as businesses increasingly realised the impact of customer service on bottom lines.

Now, Zeacom and NEC plan to release local language versions of Q-Master EX for the Asian markets, and it has taken on two staff for its Hong Kong office.

But Zeacom promises all research and development will continue at its Auckland office, which presently employs 60 people, with plans to increase staffing to 100 by the year end.

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