Telecom has hatched a replacement for its Netgate international IP service which appears to crowd in on traditional retail ISP services.
Telecom Global Gateway has been devised to accompany the launch of the Southern Cross Cable Network next month, and includes a new set of service level agreements – and also the options of a Usenet news feed and secondary name service, both of which are normally provided at a retail level by ISPs.
Global Gateway will also be available to Australian customers, via its access point in Sydney. The other nodes are in Auckland, Los Angeles and Palo Alto. IP routing functions at each node will be handled by Cisco GSR 12000 series routers.
Global Gateway promises availability of 99.8% every calendar month, defining unavailability as a break in service of 10 seconds or more.
Latency is guaranteed not to exceed ping times of 200ms between Sydney or Auckland and Los Angeles, 100ms between Sydney and Auckland and 80ms between the Sydney and Auckland gateways and peering points within those countries.
The core network is guaranteed to carry at least 97% of traffic without packet loss for 95% of every calendar month.
Global Gateway is undertaking to rebate a day's fees for every hour in which any of the service level are breached, up to a combined maximum of an entire month's fees.
Customers will be provided with Web-based graphical tools to gauge network performance.