Systems support engineer

I have a certificate in business computing and also the following industry qualifications: MCP+I, MCSE, and Citrix-Certified Administrator.

Dear What Am I Worth,

I am a systems support engineer for a large New Zealand IT services company. I have a certificate in business computing and also the following industry qualifications: MCP+I, MCSE, and Citrix-Certified Administrator. I am studying for a CCNA exam which I hope to sit and pass within the next fortnight.

I have five years' experience in a desktop support role, contracting for a handful of organisations, although the position I am in now is permanent.

In my current role I am a second/third-level desktop support engineer supporting about 200 Windows NT 4.0 workstations. I also support Citrix clients and administer Citrix Metaframe v1.8 Servers.

I also have experience in LAN design and implementation using 10/100BaseT (star) and 10Base2 (bus) topologies.

I have extensive experience supporting and administering Windows NT Server 4.0 and extensive experience with designing and/or implementing NT policies, DNS, WINS, DHCP, RAS and IIS 4.0. I obtained my MCSE in September last year.

Although I admit that my CCNA is a paper qualification not backed by any real-world experience implementing/supporting Cisco routers and WANs in general, I have managed to borrow a Cisco router from work and I am using virtual lab software to get practical experience in configuring routers.

No routing experience

De Winter International replies. With your qualifications and experience you can expect to earn from $65,000 to $70,000.

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