Compaq is recalling battery packs for Armada notebooks in a move which should affect less than 300 users in New Zealand, a company spokesman says.
Compaq is replacing about 55,000 battery packs used in Armada E500 and V300 notebooks world wide after a defect was found in a battery pack manufactured between June 2 and July 10 this year. The failed battery pack overheated and released smoke causing damage to the notebook.
Although only one failure was reported, Compaq and battery manufacturer Sony considered the defect a potential risk due to the high levels of heat produced.
The company began an advertising and media campaign today to advise users how they can get two-for-one free replacement for affected batteries.
Affected battery packs can be identified by a date code and serial number on the white label to the right of the battery connector. If the Armada E500 or Armada V300 contains a battery pack with one of the following date codes and serial numbers, New Zealand customers should contact Compaq on 0800 449 - 552 to receive free replacement batteries - TCGK 00001- 10500, TCGK 20001- 21800, TCGK 40001- 83100, and TCHK 40001- 44700.
Old batteries should be returned in the supplied packaging for safe disposal.