Getting into business analysis

I work in Wellington for a large US multinational that provides data services and is an outsourcing provider. I would like to move into a business analysis role leading to project work within a WAN environment.

Dear Adviser,

I work in Wellington for a large US multinational that provides data services and is an outsourcing provider.

My job involves working as operational support of routers, switches and hubs for a number of contracted clients. This includes 24 x 7 operational support of internal equipment on a local site and for nine branches around New Zealand.

I am also involved in administration of the network monitoring system (HPOV). I have been with my employer for five years: three years in my current role, two in systems integration (centralised systems to distributed NT and Unix solutions).

Overall, I have 10 years' experience working in support of a number of types of communications equipment including microwave broadcast links, UHF/VHF mobile radio equipment and PC and Unix boxes and in the sales and service of other office automation equipment such as photocopiers, electronic typewriters, datacomms equipment (low-value modems) and high-value, large-format digital/desktop publishing solutions interfaced to networked Macs/PCs and Unix print servers.

My qualifications include HNC/HTC communications engineering, marine radar maintenance certificate, NZCE (Telecom), Cisco certified networking associate certification and A-level economics. I would like to move into a business analysis role leading to project work within a WAN environment.

Outsourcer

De Winter International replies: You will need to move away from the hardware and start taking more of a business focus. Look for opportunities to expand your skills within your current role or look for a role that enables you to grow out of your current skill set.

Readers with career questions can have them answered in this column by IT recruitment specialists. Send questions via Computerworld journalist, Darren Greenwood, with "Dear Adviser" in the subject line.

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