Some SAP customers have lengthy holiday wish lists

A group of SAP customers in the US say they're wishing for new modules, a clearer technology road map and greater interoperability with other enterprise resource planning (ERP) software in the year to come.

          A group of SAP customers in the US say they’re wishing for new modules, a clearer technology road map and greater interoperability with other enterprise resource planning (ERP) software in the year to come.

          A number of users and analysts at an SAP educational event in Waltham, Massachusetts this week discussed their feelings about the firm’s recent moves and the issues they would like the company to address.

          SAP has lately been in significant transition, actively trying to court small and medium-size businesses, webify its applications and move into the marketplace arena through its SAPMarkets partnership with Commerce One Inc.

          Eric Bloom, vice president of IT at Endo Pharmaceuticals Holdings in Chadds Ford, Pennsylvania, which uses R/3, says his company could use more industry-specific modules that can easily share data to improve business operations.

          Additionally, Bloom says, he would like a product that would help his company track sales to different types of customers, such as retailers and wholesalers.

          A SAP spokesman says the company is working with pharmaceutical firms to address those needs.

          Another user says he would like a very specific rules-based tool to assist with quality control in the complex titanium-manufacturing process.

          "Quality management is big in our industry," says Troy Cook, director of business information services at Niles, Ohio-based RTI International Metals.

          A SAP spokesman says the company is also working with RTI and a number of other titanium companies to come up with an industry-standard product to handle the necessary specifications.

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