The Inland Revenue Department is looking to re-tender its mainframe services next year and, as preparation, is to conduct a benchmarking study of its present services, provided by EDS on Unisys ClearPath machines.
“Our current contract for mainframe services expires in December 2005 and the benchmarking study is part of our preparation for returning to the marketplace in 2004 with a tender,” IRD national IT manager Tony Lester says.
The department recently closed a tender for the benchmarking study, in which the successful applicant will be required to address mainframe service price comparisons and IT service levels.
Benchmarking has been used before in IT projects at the department, notably in a major study last year of IT spending.
While the study — which compared IRD with 22 other organisations, 15 of them other tax bodies — showed the IRD to be spending more on outsourcing than average, a statistic IRD IT manager Colin McDonald said needed to be seen in context, it threw up favourable results for mainframe efficiency.