UniPress marks FootPrints with web-based help desk

UniPress Software has rolled out FootPrints 6.0, a new version of its web-based help desk software, already in use in some life science companies

UniPress Software has rolled out FootPrints 6.0, a new version of its web-based help desk software, already in use in some life science companies.

The new features include an enhanced knowledge-management capability, where knowledge bases of solutions to IT problems can be divided into public and private databases. This lets a company make information available in a self-service online database that anyone in the company can access, as well as have a separate database that only helpdesk agents and IT staffers can search.

FootPrints 6.0 also has new graphical reporting features and support for Microsoft Corp..NET web services. Additionally, a new Web-based calendaring and scheduling system lets managers more easily track projects (with this system, companies can also integrate appointments and helpdesk jobs into existing Microsoft Outlook and other personal calendars). And Version 6.0 touts more robust workflow-management capabilities.

UniPress says many of FootPrints' workflow-management features could also be used for another purpose: tracking and documenting 21 CFR Part 11 compliance.

Vendor: UniPress Software

Product Name: FootPrints 6.0

Availability: Now/$US3995 for a three-agent starter pack; volume, concurrent, and site licenses are also available

For more information: +1-(732) 287-2100; or www.unipress.com

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