What does a courts department do after installing a case management system? It looks for a trace management system, of course.
The rhyming may be fodder for jokes, but the Department of Courts is serious about getting a new trace management application, to track non-payers of fines.
The new trace system will come close on the heels of the department’s new case management system which, after delays, is partly rolled out and due to be fully implemented by November.
The department is calling for expressions of interest in providing a system to replace the present trace management system, which the RFI document says is “lacking in flexibility and transparency”.
The trace management systems operates by matching incomplete data on individuals owing fines with that held about them by other government agencies, within the legal parameters for exchanging such data.
The new trace management application will need to interface with Collect, the department’s core collections system, and with DRS (deal recording system), its call centre call management platform.
Non-payers are called from the department’s contact centres in Wellington and Auckland; the latter is scheduled to open soon.
Collect itself draws data from the new case management system, which replaced the old criminal LES (law enforcement system) and other disparate systems for non-criminal matters.
Collect is used by 800 Courts Department staff nationwide and is a three-tier fat client application, sitting on an Oracle database, linked by a J2EE application server.
Originally developed by Accenture, it is now supported inhouse by the department.
A key requirement of the new trace management system is that it be open and customisable, with point-and-click functionality for end users.
Flexibilty and easy configuration when adding new agencies with which the Courts Department is allowed to match data and changing business rules is also essential.
The RFI (request for information) for expressions of interest in providing the system closes on October 13.