ACC continues IT overhaul

ACC is looking for new content management software and is considering replacing its Pathway claim management system as part of an overhaul of the agency's information systems.

ACC is looking for new content management software and is considering replacing its Pathway claim management system as part of an overhaul of the agency's information systems.

These investigations are being carried out under the banner of ACC's ISSI (information systems strategic intent) project, says ACC development general manager Murray Young. "We're looking at the refreshment of the bulk of our core systems."

ISSI, along with ACC's enterprise architecture blueprint, another IT overview exercise, "are two pieces of strategy that dovetail into the [content and Pathway replacement] projects".

Tenders for the content management system and Pathway replacement are both under way and Young says the response from vendors has been encouraging. "We're pleased with the range of products we've been offered."

Pathway, a bespoke system built for ACC, continues to serve the corporation well, Young says, "but it doesn't have some of the core functionality that suits our strategy -- there's not a lot of workflow, for example".

ACC is aiming to get into a position where it can share workflow functions with organisations it works with, such as health providers, and "we want connectivity with the wider New Zealand market, and Pathway isn't the force to take us there".

Significant advances in products and tools have occurred since Pathway was deployed, he says.

The enterprise content management system tender "is about pulling together a lot of duplicated information we have, both hard and soft copy", he says. "Our case managers still have a lot of pages and files."

Other systems overhauls are planned in the data warehouse and business intelligence areas "and we want to look at our enterprise portal and core financials systems". The present enterprise portal is bespoke. Financials are provided by SmartScreen.

An example of a recently completed change is the replacement of the premium collection system, previously a mix of bespoke and offt-the-shelf systems, with the accounts receivable module of Oracle financials.

"It went live two months ago, and while it's early days yet, we'll realise the benefits over time."

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