CMANZ: No support for laptops

The Computer Manufacturers Association (CMANZ) will not cover the warranty of any laptop sold by The PC Company or any other local assembler that goes out of business.

The Computer Manufacturers Association (CMANZ) will not cover the warranty of any laptop sold by The PC Company or any other local assembler that goes out of business.

CMANZ has recently been called on to honour the warranties of The PC Company PCs following the company's closure and receivership, however chairman Peter Shirley has confirmed that the warranty only applies to desktop PCs and not to laptops.

"We can cover the warranty for desktops because the hardware is generic. We don't have to replace the motherboard with the same motherboard that's in it. We can get another motherboard of the same architecture and put it in and it will work fine. You can't do that with notebooks because they're proprietary."

Shirley says CMANZ does not have the appropriate relationship with the suppliers to do that.

"We'd rely on a supply arrangement between the company selling them here in New Zealand and the company that they purchased them from."

Customers who have bought extended warranties are also out of luck - the CMANZ warranty only covers the first two years, regardless of the length of any extended warranty.

CMANZ was established in 1999 after a number of high-profile local assembler failures. Ironically the founding chairman was Colin Brown, whose Hamilton-based assembler The PC Company is so far the only member to go into receivership, thus triggering CMANZ's warranty assurance programme.

The code describes the programme as "your total guarantee. PCs carrying the CMANZ logo are covered by the CMANZ Warranty Assurance which provides a backup warranty of up to two years on all PCs from CMANZ members". The warranty also doesn't cover software or the "configuration of the PC, warranty of a peripheral or other products purchased with the computer".

Shirley says he does not know what any laptop owner should do if they have a problem during the warranty period.

"I'm not a lawyer."

Users with PC Company laptops that are experiencing problems while still under warranty should contact the receiver, Hamilton based Kim Thompson on 07 834 6813.

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