The Computer Manufacturers Association (CMANZ) is defending its decision to direct all PC Company warranty repairs to only two of its member companies.
CMANZ is supporting PC Company warranties after that company was placed in receivership in September. Until now those warranty repairs have been processed by whichever company sold the PC in the first place. From now on however, they will need to be shipped to either Arche Technologies in the North Island or Insite Technologies in the South Island. Freight charges are not covered by the CMANZ warranty and will be charged to the end user.
Association secretary John Gould from Auckland-based Ultra Computer Company says there is no conflict of interest in the decision.
"It's simply a way of streamlining the process a bit more."
Gould says neither Arche nor Insite has been given the power to write a blank cheque whenever they feel like it.
"It's all controlled. I audit the whole thing. We need to [ensure], as a body, that we're doing what our charter says. We need to audit that because obviously the benefits are flowing to those companies."
Gould says the whole process, right down to what margins can be charged on parts and labour, is controlled by CMANZ rather than the individual companies.
PC Company customers with faulty equipment that is still covered by warranty should call 0800 426 269 for details on the procedure.