ACC heads down new Pathway

ACC's new claims management system will pass through its proof-of-concept stage some time between July and September and be implemented soon after.

ACC’s new claims management system will pass through its proof-of-concept stage some time between July and September and be implemented soon after.

ACC chose Fineos, an Irish banking and insurance software vendor, to provide the system that will replace Pathway, the bespoke claims management system installed by ACC in 1997.

A range of Fineos products will take up where Pathway leaves off, says ACC spokesman Richard Braddell.

Fineos 4.0 Front Office will take care of claimant and case management and components of Fineos Back Office will cover entitlement and payments processing. A number of pre-packaged integrators will serve applications such as image management, electronic forms and legacy systems integration, he says.

Braddell says more than 30 vendors responded to the tender for Pathway’s replacement but declined to name any, citing commercial sensitivity.

A small minority had some New Zealand representation or connections but none were New Zealand-based, he says.

ACC isn’t commenting on the cost of the Fineos systems, but Pathway is believed to have cost around $45 million.

A statement from ACC quotes development GM Murray Young as saying ACC’s business process requirements are running ahead of the technology it uses to support them, leaving no option but to replace them.

Speaking directly to Computerworld last year, Young said Pathway continued to serve the corporation well, “but it doesn’t have some of the core functionality that suits our strategy — there’s not a lot of workflow, for example”.

He said the corporation wanted “connectivity with the wider New Zealand market and Pathway isn’t the force to take us there”, noting that significant advances had taken place in tools and products since Pathway was implemented.

Fineos has a significant presence in the financial services industry in the northern hemisphere. In December the company appointed a representative in Sydney to push business in the Asia-Pacific region.

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