BNZ’s tellers see customers clearly

The BNZ is soon to go live with a new counter system that gives tellers a broader view of the customer's relationship with the bank.

The BNZ is soon to go live with a new counter system that gives tellers a broader view of the customer's relationship with the bank.

The IBM WebSphere-based system puts PCs at teller stations, giving staff access to the bank's core systems. The existing system, IBM's legacy 4700, is more limited.

Technology GM Peter Fletcher says the new system is about to be "released" over the network. It has been piloted at some branches and will be rolled out across the country in a few weeks, he says.

"It'll be replacing technology that's been around 10-15 years."

The system is also to be deployed at BNZ owner National Australia Bank's Australian and UK operations.

Last year Fletcher told Computerworld the new system will give staff "the opportunity to operate in a customer-based fashion, [as opposed to] an account-based one. They'll be able to see more of the customer relationship."

BNZ says while IBM supplied the existing system, when it came to looking for a replacement an open tender was issued and the vendor was selected from a range of respondents.

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