TelstraClear is updating its website and informing its call centre staff to cope with customer enquiries about the Dynalink DSL modem security flaw.
As Computerworld reported yesterday, two of Dynalink's DSL modem models have shipped with a security flaw in the firmware which can allow outsiders to access a user's name and password.
The RTA020 and some RTA210 models have the flaw; however, both models have since been discontinued. Users who are concerned about the flaw should download the latest firmware upgrade from the Dynalink website.
TelstraClear spokesman Mathew Bolland says the company is taking the steps despite having relatively few customers using the modems.
"There would only be a handful really."
The bulk of users will be Telecom Xtra subscribers and Xtra spokeswoman Anna Martin says the company is waiting to hear from Dynalink before taking any specific action.
"Once we've been in touch with Dynalink we'll have a clearer picture of what action to take."
Martin says customers who are concerned about their security should contact Xtra "through the normal channels".
Dynalink founder Ian Ferry says Dynalink is yet to communicate the problem to the ISPs.
"We're drafting a letter to them now."
Ferry told Computerworld that around 3500 of the Taiwanese modems were sold in New Zealand. However, he is hopeful that not all will be running the older firmware versions.