IRD's plans for a new case management system have taken a step forward with the issuing an ROI (registration of interest) earlier this month.
Earlier this year, IRD business development and systems GM Colin MacDonald told Computerworld "we're currently reviewing our existing case management tools and investigating what capabilities exist in the marketplace."
MacDonald said at the time that the IRD was likely to go out to tender later this year and the ROI document says the case management system will be linked with IRD's other core systems, via its recently purchased Enterprise Application Integration suite from SeeBeyond.
"EAI will provide the interfaces to enable case management to integrate with Inland Revenue's distributed applications in real time or batch."
The new system will replace "a number of bespoke case management systems which run on our mainframe-based First system," MacDonald told Computerworld earlier in the year.