CAA flies with Microsoft and Gen-i

Automatic upgrades with Zero Touch

The Civil Aviation Authority is upgrading its PCs and laptops using Gen-i’s customised Generate service and Microsoft’s Zero Touch solution.

This is enabling it to standardise and deploy the upgrades and applications up to eight times faster than previous methods, according to information communications technology manager William Neal.

The upgrade of 130 desktops and 70 laptops is expected to be complete by mid-December. In addition, CAA is rolling out Microsoft Office 2003, which Neal says will provide more collaboration tools including Sharepoint corporate server.

“We’re one of the very few people using Zero Touch,” he says. “It’s all automatic and doesn’t require helpdesk analysts, and it’s all finished in an hour or so.”

Generate provides extensions to Zero Touch using a web-based graphical user interface that allows administrators to easily select and deploy Zero Touch images to client devices.

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