Drug body looking for KM

Tender out for Pharmac's replacement knowledge management system

Pharmac, the government drug buying agency, is on the lookout for a knowledge management system.

The agency has a tender out to replace its current document management system, Open Docs, which the tender documents say is "no longer supported by the vendor and no longer meeting Pharmac's requirements in terms of document management, search and retrieval and workflow and reporting."

There are 68,000 documents in Open Docs, which will need to be migrated to the new system, which will also handle the 800 new documents that are added each month.

The new system is intended to be far more than just a replacement document management package and will include content management, contact management and monitoring and workflow management.

Requirements include remote access that meets to e-government security standards, the ability for varying security levels to apply to different information and the ability to track the progress of delegated work such as replying to letters.

A CRM function with the ability to call up all correspondence with an individual or organisation is also required.

An important requirement is the ability to track information exchanged between Pharmac and health sector advisory committees and present the result in graphic form.

Pharmac is a Windows environment, but there is one Mac that currently uses Open Docs via Windows emulation and access to the new system from the Mac "would be beneficial."

The tender documents also note "the ability of the knowledge management system to easily interface with Linux desktops may also be important," but a Pharmac spokesman told Computerworld that doesn't necessarily mean Pharmac will adopt Linux on the desktop in the future.

The preference is for a knowledge management system located on Pharmac's own servers, not hosted.

Most of Pharmac's systems, such as its event logs, contract management and hospital drug use recording applications have been developed internally.

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