Smarting from bad publicity and end-user anger TelstraClear has refuted reports in the mainstream press that its de-peering at the two main New Zealand Internet exchanges is the reason its customers are suffering greatly degraded performance when accessing popular online auction site TradeMe.
Instead of the de-peering, says TelstraClear spokesman Mathew Bolland, TradeMe's Internet provider AT&T suffered a Denial of Service (DoS) attack. This caused AT&T to isolate TradeMe on its network and thus, traffic from TelstraClear customers is now routed via the United States and Australia. Bolland says that TelstraClear customers should be routed to TradeMe via local links instead of international ones, as the telco peers directly with AT&T,
AT&T's general manager for New Zealand, Roger Payne, says he cannot comment on any specific customer related activity, even if it's a DoS-attack. Likewise, Payne says that he doesn't wish to comment on peering agreements with local carriers and partners, as they are commercially sensitive.
Having said that, Payne adds that AT&T has experienced "several network changes or events" in the last two to three weeks. The changes includes different traffic flows resulting from TelstraClear's de-peering at the Wellington Internet exchange, Payne says. He adds that AT&T is busy carrying out remedial work to "re-optimise traffic paths within NZ" and that this labour is aimed at minimising the impact on its customers caused by peering changes.