Axa is migrating its back office infrastructure from Novell to Windows in line with its global plans to standardise IT systems.
Axa’s Australian CIO, Wendy Thorpe, says the move brings the New Zealand operations into line with those of Axa Australia.
“The entire Axa operation on both sides of the Tasman already co-exists seamlessly in many areas, and this development is an extension of that,” she says. “It provides a more robust system and a bigger IT skill base.”
New Zealand’s helpdesk and desktop support services are being outsourced to Dell, via its managed service division in Australia. Dell in New Zealand is working through how that will be handled — probably outsourced to a third party.
The restructuring affects 12 Wellington-based staff, five of whom will lose their jobs. One person is being transferred to a new internal role and two new business analysts roles are being created, which affected staff have been invited to apply for. One or two positions will be available through the outsourced Dell managed service operation or with a subcontractor.
Thorpe says Axa expects to save 20% on running costs over a four-year period. She says the restructuring will have no impact on customer-facing operations.