MSD's CRM project de-scoped

Ministry will bring development in-house if proof of concept succeeds

The Ministry of Social Development has de-scoped its proposed Curam electronic client management system project.

It will undertake a proof of concept to determine whether the Irish software framework is suitable for the Ministry’s Work and Income Service.

To that end, it has named Hewlett-Packard as a systems implementation partner. HP, IBM and EDS had originally bid for the systems integration business.

In a media statement, CIO Tim Occleshaw says the Ministry has confirmed, following due diligence visits and fit/gap process, that it needs to take a lead role in the project.

That’s the key difference: that MSD plans to take development in-house if the proof of concept is successful.

“We will now work with HP to further test the fit of the product within an MSD environment,” Occleshaw says.

“The proof of concept will consist of three streams. The first will commence from July and will prove technical requirements, including integration, productivity, security and performance.

"The second will provide a limited illustration of the Curam system. This will give us a flavour of how the application might look and how the screens will work together.

"The third phase, which we plan to complete by November, will focus on functionality, including service plans and work flow.

“I would expect the Ministry to be in a position to make a decision on whether it will proceed with Curam by the end of the year.”

Curam was intended to provide an integrating layer above the legacy Swifft system, for benefit payments, and Solo for employment services.

The framework fits into both an “evolution” and “replacement” strategy for the legacy systems. It was chosen from a list of ten contenders.

Occleshaw says work is also under way to define the legacy system transformation strategy. '‘We would expect the preferred client management system framework would be a first step in the process of legacy transformation,” he says.

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