Police 111 technology is 'up to scratch'

Review suggests spending money on staff, not software

The review of the emergency 111 callcentres has found the technology to be "world class" but that the centres are not using the equipment to its full capability.

"Improvements do need to be made to enhance the technological capability and while investment will be required to achieve significant progress there are several options which will be neither extensive nor expensive" says the report, which has seen the Government promise millions in additional funding, mostly for staff training and retention issues.

The report does highlight some areas of technological development which could be considered to better speed up response times. "Technological tools such as Automatic Vehicle Location (AVL), Mobile Data Terminals (MDT) and National Intelligence Application (NIA) automated search would greatly improve the efficiency and effectiveness of the communications processes," it says.

The report says the police are currently considering such technologies but advises caution to ensure the police are fully prepared before rolling out new equipment.

"AVL, for example is not a panacea for inadequate supervision or adherence to standards".

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