Nationwide outage hits Telecom's network

Fibre cut severs North-South communications

Two incidents in separate parts of Telecom's network today caused severe disruptions for voice, mobile and data communications nationwide.

The outage begun at 10:48am today and service was restored at 3.18pm, the telco says.

It was triggered by damage done to a fibre-optic circuit running across a bridge in the Rimutaka area, according to Telecom. Unconfirmed reports say this damage occurred two to three days ago and may have been caused by a rat gnawing through cables.

Traffic was routed through separate parts of Telecom's network because of the damage to the Rimutaka cable, but came to a standstill after a post-hole borer severed another fibre-optic circuit in south Taranaki this morning. Reports about a third cable being cut in Hamilton and an outage in the large facility at Mayoral Drive in Auckland could not be confirmed by Telecom. Spokeswoman Melanie Marshall says disruptions are reported within fifteen minutes to the telco.

Telecom's callcentres were overloaded due to the outage, and the telco asked customers to be patient. Telecom says it regrets inconvenience to its customers.

ISPs around the country reported outages, with the South Island being the hardest hit. Telecom's Private Office Networking, DSL, UBS and dialup customer networks were all affected, as well as mobile phones. Eftpos was also affected, says Telecom.

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