Quotable Value New Zealand has dumped AAPT as its trans-Tasman network services provider, alleging lack of service and uncertainty about the future of the Telecom subsidiary.
CIO Bryce Johnson says the service issues were over restoration of circuits after outages.
“We were calling the Telecom helpdesk and having some difficulty convincing them that they actually managed our circuits,” he says.
“We went to Telecom and said this was worrying us but we didn’t get an answer.”
Quotable Value has entered into a replacement deal with AT&T. “They gave us a very attractive deal,” Johnson says. “Their service levels are better than we could get through Telecom.”
He says the service issues related to Australia only and that Quotable Value has retained its New Zealand relationship with Telecom.
The company does rating valuation work in New South Wales and now has offices in Canberra and Albury after purchasing three small Australian valuation companies.
Quotable Value won’t disclose its Australian revenue but, overall, has turnover of around $35 million. It has 280 staff in New Zealand and around 50 in Australia.
AAPT’s head of corporate communications was unavailable for comment.