HP unveils two-tiered shared services package

Futher utilities coming, company says

Hewlett-Packard has launched its IT Shared Services Portfolio, a two-part offering that industry analysts say will raise the level of its consulting services.

For customers who want to move from the traditional siloed IT systems to a shared service model that consolidates IT functions, HP will offer IT Shared Service Transformation Services, says Joachim Frank, vice president of Enterprise Infrastructure Practice at HP Services.

“In effect IT becomes an internal service provider,” Frank says.

A second offering, the Shared Services Utility Portfolio, offers a more gradual approach. The first two shared service utilities will be for development and test environments and Microsoft Exchange.

Forty percent of all IT infrastructure is used for test and development rather than in production, Frank says, and with almost half of that development environment under-utilised, optimising the infrastructure through a shared service model for test and development is “low-hanging fruit”, he says.

Following the first two utility offerings, HP will roll out additional shared service utilities for databases and applications.

John Madden, practice director for enterprise services strategies at Summit Strategies says the fact HP has developed its own proprietary methodology and tools for shared services is significant.

“The thrust is around planning and a shared service road map, but they are leaning on their infrastructure expertise,” he says.

According to Madden, changing IT over to a shared service model isn’t easy, requiring changes in business processes, infrastructure, and how business and IT personnel in an organisation work together.

The end result, however, should be greater degree of flexibility in instituting business changes, more manageable costs and greater control, he says.

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