St John has developed NEMS (National Events Management System), a web-based events management system that provides CRM and ERP functionality to St John members across the country.
St John mission is to prevent and relieve sickness and injury, and to enhance the health and well-being of all people in New Zealand.
The organisation, which is made up of about 6,260 volunteers and 2,061 paid staff, provides services, such as emergency ambulance and medical services, at major events and first aid and health-care training. It also provides medical alarm monitoring, telephone friendship services to housebound elderly people and support in hospital emergency departments.
Well known at large gatherings, St John attends over 7,000 such events across the country each year. Prior to installing NEMS, there was no national system for collecting and managing data to do with these events. There was an offline database, held in Auckland, but elsewhere paper-based booking and management systems were used.
NEMS means users of St John’s services can use the system to book the organisation’s attendance at events anywhere in the country, using just one single point of contact. The system will display event information and what resources St John’s events coordinators need.
NEMS also provides vital information on events covered, member hours on duty and patients treated. This information is useful for forecasting anticipated workloads and the resources needed for various events. The net result of NEMS has been an increase in safety at public events across the country.