Switch fault hits TelstraClear broadband

Upgrade down-sizes service for thousands

Degraded switch performance in conjunction with an equipment change was behind yesterday's outage for TelstraClear DSL, cable and dial-up customers, the second largest telco in the country says.

Roughly 2,000 customers mainly with TelstraClear's ISP arm Paradise were affected by the outage, says Jodine Laing, spokeswoman for the telco. However, a small number of Clear.Net customers were also hit by the issue, Laing says.

The service degradation started on Tuesday morning and continued until late afternoon. At that point, TelstraClear technicians had decided to bypass the faulty switch Laing says, and service was being gradually restored to customers.

TelstraClear customers contacted Computerworldthroughout the day to say that they were unable to access internet host systems in New Zealand but that overseas network connectivity was generally unaffected.

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