AT&T to bring 2,000 outsourced jobs back in-house

In a reversal of a long-time trend, the telco giant is reincorporating some positions back into the regular payroll

AT&T is returning about 2,000 previously outsourced technical support jobs to its own payroll, the company announced late last month.

The jobs are related to supporting AT&T DSL customers who self-install their service or have other basic questions, AT&T says. The jobs, to be added to AT&T’s payroll by the end of 2008, have previously been provided by outsourcing vendors in the US and overseas.

An AT&T spokesman did not have a breakdown of where the outsourcing jobs were located.

The decision is an “example of how we’re working together with our union to add jobs in growing parts of our company”, Bill Blase, AT&T’s executive vice president for labour relations, says in a statement. AT&T is assessing where to locate the jobs, it says.

The DSL jobs are the second group of jobs that the company and the Communications Workers of America union have agreed to create in recent months.

Over the last three months, AT&T and the union agreed on contracts for technicians who will install AT&T’s new U-verse video service in homes.

The outsourcing of IT and support jobs, such as in call centres, is a controversial issue in the US.

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