Organisations are making progress with IT management and governance, but are falling short when it comes to key process areas like project management, portfolio management, demand management and resource management, according to a global survey by Borland Software.
Borland New Zealand country manager Chris Gray says IT professionals still find there is a relatively low level of maturity in how organisations define project goals, allocate resources and, most importantly, measure the overall success of their IT portfolio.
Borland surveyed 125 organisations in 20 countries, including Australia and New Zealand. The survey found that 87% of respondents say their organisation have either been ineffective or only somewhat effective at integrating their overall IT management and governance process with their application-lifecycle management platform and tools.
Other findings were:
• Only 20% of respondents agree their organisations monitor progress and coordinate across inter-dependent projects.
• Only 9% report that their organisation have clearly defined goals and decision criteria for each segment within the portfolio; 46% have no defined goals, or only define decision criteria.
• The majority of respondents agree that their organisation has no business impact assessment for completed projects, and that success is measured only at the project level, based on performance against schedule and budget.
IT leaders understand the value of a balanced portfolio aligned with business objectives but most lack a well-defined and consistent process for managing the origination, evaluation and execution of IT investments, Gray says.
Portfolio management enables IT to make fact-based investment decisions in unison with business stakeholders, thus enabling alignment, improving visibility and shifting the burden of investment decisions from the CIO to all stakeholders.